Shipping & Delivery
Shipping
We ship worldwide from our Sydney atelier.
Below you'll find estimated delivery times and shipping options for your region.
| Location | Destination | Shipping Cost |
|---|---|---|
| United States | 100+ | $10 flat |
| Australia · Canada · UK | 100+ | $15-$20 flat |
| International | 100+ | $15-$20 flat |
Complimentary ground shipping on orders over $100.
Under $100, a flat $10 applies. Please allow additional processing time during high-demand windows.
We also ship internationally to Australia, Austria, Belgium, Brazil, Bulgaria, Canada, China, Colombia, Croatia, Cyprus, Denmark, Egypt, Estonia, Finland, France, Germany, Greece, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland, Israel, Italy, Japan, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Mexico, Netherlands, New Zealand, Norway, Philippines, Poland, Portugal, Qatar, Romania, Singapore, Slovakia, Slovenia, South Korea, Spain, Sweden, Switzerland, Taiwan, Thailand, United Arab Emirates, United Kingdom and Vietnam.
The journey of your parcel.
We ship worldwide from our Sydney atelier. Below you'll find estimated delivery times and shipping options for your region.
- (01) Order placed Confirmation lands in your inbox within minutes.
- (02) Hand packed Wrapped at our state-of-art warehouse, usually within 48-72 hours.
- (03) In transit Tracking link delivered the moment it ships.
- (04) At your door Signature optional.
FAQ
What is Carrot & Stick all about?
Carrot & Stick creates high quality, plant-powered products that support the well-being of people and the planet. Our innovative approach to skincare is based on nurturing formulas that deliver extraordinary results.
Where are Carrot & Stick products manufactured?
In the USA.
Do your products have expiration dates?
Yes, you will find them listed on each bottle.
Do you test your products on animals?
Carrot & Stick is cruelty-free. We never test on animals, nor do we sell our products in countries that requires such testing.
Do your products contain phthalates or parabens?
We have compiled a Nix List of ingredients you will never find in our skincare: parabens, sodium lauryl sulfate and sodium laureth sulfate, formaldehydes, phthalates, mineral oil, retinyl palmitate, oxybenzone, coal tar, hydroquinone, triclosan or triclocarban.
Is it safe to use Carrot & Stick products when pregnant or nursing?
Yes, but we recommend you confirm with your physician.
If I am not satisfied with a product, may I return it?
If you are not satisfied for any reason, simply return your purchase for a full refund within 31 days of receipt. To initiate a return, Start a chat with our team or email us at care@carrotstick.com.
31 DAY GUARANTEE
If you are not satisfied with your purchase for any reason, simply return it for a full refund (less shipping). You may return purchases within 31 days of receipt by chatting with our team or writing to us at care@carrotstick.com. You are responsible for the cost of returning the shipment.
MY ACCOUNT
Your Carrot & Stick account gives you access to order history, shipment tracking, saved addresses and a faster checkout experience.
Creating an account is simple. Select "Create Account" during checkout or register directly from the sign in page.
I forgot my password. What should I do?Click "Forgot Password" on the sign in page and follow the instructions sent to your email address.
Can I update my shipping address?Yes. You can update your shipping information at any time within your account settings.
Can I view previous orders?Once signed in, you can access your complete order history from the Orders section.
Your Carrot & Stick account gives you access to order history, shipment tracking, saved addresses and a faster checkout experience.
Your Money Back Guarantee
If you are not satisfied with your purchase for any reason, simply return it for a full refund (less shipping). You may return purchases within 31 days of receipt by chatting with our team or writing to us at care@carrotstick.com. You are responsible for the cost of returning the shipment.